ctk44 Privacy Policy

Introduction

Our Commitment to Your Privacy

ctk44 is an online casino and sports betting platform serving players in Bangladesh. We take the privacy and security of our players' personal data seriously. This Privacy Policy applies to all personal information we process in connection with the ctk44 website and its associated services, including live casino, slots, crash games, fishing games, and sports betting. It also applies to any communications you have with our support team.

We process personal data only to the extent necessary to provide our services safely, fairly, and in compliance with our legal obligations. We do not sell your personal data to third parties. We do not share your data for third-party marketing purposes without your explicit consent. This policy is written in plain English to ensure that every player on the ctk44 platform can understand exactly how their information is used.

Section 1

Information We Collect

ctk44 collects personal information from you in several ways, depending on how you interact with the platform. The categories of information we collect are set out below:

Section 2

How We Use Your Information

ctk44 uses the personal information we collect for the following specific purposes. We will not use your information for any purpose that is incompatible with what is set out below without first obtaining your consent:

• To create and manage your player account, verify your identity, and confirm that you meet the eligibility requirements set out in the ctk44 Terms & Conditions.
• To process deposits and withdrawals, verify the ownership of payment methods, and comply with anti-money laundering obligations, including KYC verification where required.
• To provide customer support, respond to your queries and complaints, and communicate with you about your account, transactions, and any changes to our services or policies.
• To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, money laundering, and any other activity that violates our Terms & Conditions or applicable law.
• To personalise your platform experience, including serving relevant promotional offers and game recommendations, where you have not opted out of such communications.
• To meet our legal and regulatory obligations, including responding to lawful requests from regulatory authorities, law enforcement agencies, and courts, and retaining records as required by applicable law.

Section 3

Legal Basis for Processing

We process your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance — processing is necessary to fulfil our obligations to you under the ctk44 Terms & Conditions, including account management, transaction processing, and dispute resolution.
• Legal obligation — processing is necessary to comply with applicable laws, including anti-money laundering regulations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests — processing is necessary to pursue our legitimate business interests, including fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your rights.
• Consent — for optional processing activities such as sending you personalised promotional communications. Where we rely on consent, you may withdraw it at any time by contacting [email protected], without affecting the lawfulness of processing that occurred before the withdrawal.

Section 4

Data Sharing and Disclosure

ctk44 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

Section 5

Cookies and Tracking

ctk44 uses cookies and similar technologies to deliver a functional and personalised platform experience. Cookies are small text files stored on your device when you visit the ctk44 website. We use the following types of cookies: (a) Strictly necessary cookies — required for core platform functionality such as maintaining your logged-in session and processing transactions; (b) Performance cookies — used to collect aggregate, anonymised data about how players use the platform, which helps us identify areas for improvement; (c) Functionality cookies — used to remember your preferences (such as language settings) so you do not have to re-enter them on each visit.

You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ctk44 platform — for example, session cookies are required to maintain your login state, and disabling them will prevent you from remaining logged in between page loads. We do not use cookies to serve third-party advertising on the ctk44 platform.

Section 6

Data Retention

ctk44 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. In practice, this means: Account data is retained for the duration of your account and for a period after closure as required by anti-money laundering laws and other applicable regulations. Transaction records are retained for a minimum of five years from the date of the transaction to comply with financial record-keeping obligations. Communications with our support team are retained for a period sufficient to resolve any related disputes or regulatory queries.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures. If you request account closure, we will initiate the deletion process for data that we are not legally required to retain, and we will confirm completion of that process upon request.

Section 7

Your Data Rights

As a ctk44 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe:

• Right of access — you have the right to request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format.
• Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure — in certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal obligations to retain certain data, as described in the Data Retention section above.
• Right to restriction — you have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we are verifying the accuracy of data you have disputed.
• Right to object — you have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. You also have the right to opt out of direct marketing communications at any time by contacting [email protected].

We will not charge a fee for handling data rights requests in ordinary circumstances. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to respond, and will notify you of that decision with reasons.

Section 8

Data Security

ctk44 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL encryption for all data transmitted between your device and the ctk44 platform, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments of our systems and third-party service providers, and secure storage practices for all retained personal data.

No method of electronic transmission or storage is completely secure. While we take data security seriously and work hard to protect your information, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights, we will notify you without undue delay and take all reasonable steps to mitigate the impact of that breach.

Section 9

Protection of Minors

ctk44 strictly enforces its 21+ age policy. The ctk44 platform is not intended for, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected data from a person who is under 21, we will take immediate steps to close the account and delete the associated personal data. If you are a parent or guardian and believe that a minor has registered on ctk44 without your knowledge, please contact us immediately at [email protected] so we can take appropriate action.

Section 10

Changes to This Privacy Policy

ctk44 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered players via the email address associated with their account or through an in-platform notification.

We encourage all ctk44 players to review this Privacy Policy periodically to stay informed about how we are protecting your data. Continued use of the ctk44 platform after any updated policy has been published constitutes your acceptance of the updated policy. If you have any concerns about changes to this policy, please contact us at [email protected] before continuing to use the platform.

Key Highlights

Privacy at a Glance

The cards below summarise the six most important things to know about how ctk44 handles your data. Always refer to the full policy sections above for complete details.

Contact

Privacy Enquiries

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the ctk44 support team. We aim to acknowledge all privacy-related enquiries within 48 hours.